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Frequently asked questions

Last Updated on September 19, 2022

1. Questions about the products

Why should I buy organic baby formula from Europe?
  • raw products exclusively come from biodynamic farming
  • no genetically modified organisms are used
  • no chemical additives are used
  • raw products come from farming without pesticides
  • without added sugar or syrup
  • supports the intestinal flora of your infant
  • products are being permanently monitored and tested for good quality
What is the difference between the brands?

The main difference between Holle and Lebenswert baby formula is the biodynamic certification. Holle organic baby formula is certified by Demeter, which is the biggest organic certification organisation for ecological farming. Lebenswert on the other hand is certified by Bioland association, which is the biggest organisation for ecological farming in Germany.

What is the difference between the stages?

The main difference between the baby formula Stage 1 and the Follow- On Formulas (Stage 2, 3 and 4) is in its balance of protein. All formulas contain whey and casein protein, but in different proportions.

Another difference is the higher amount of iron and starch for follow- On formulas to introduce more solid foods in the later stages. This helps with the weaning process.

Products marked with PRE contain no starch, making it possible for you to feed it to your infant in 3 hour intervalls. The Stage PRE must not be confused with Preterm Birth.

When is the best time to switch to the next stage of the formulas?

With the growth of your infant the nutrients your baby needs differ. To ensure that your baby  gets all the nutrients it needs for a healthy development, we warmly recommend to choose the stage matching your baby’s age.

The biggest manufacturers of baby formula like Holle and Hipp have invested many years of research to make sure the formula provides the best possible nutrition for the best possible development of your baby.

Plese note that the differences between the stages are not as big between the different follow- on formula ( stages 2, 3 and 4). This means that don’t have to switch the formulas at an exact point of time.

You can continue to give your baby the preceding stage some more weeks and, likewise, you can give your baby the next stage earlier with a clear conscience.

Is palm oil secure for my baby?

Yes! Palm oil is among the few vegetable oils which is naturally rich in saturated fatty acids. Most of the other vegetable oils are rich in monounsaturated and polyunsaturated fats. The combination of palm oil, sunflower oil and rapeseed oil results in a balanced fatty acid profile which match to the nutrient requirements of your baby.

What is maltodextrin and why does my baby need it?

Maltodextrin is a natural vegetable sweetener. Its main characteristics is that it is easily soluble and easy digestible. This combination works very well in baby formula. Being easily soluble, maltodextrin makes the powdery baby formula dissolve easily and evenly. which makes it easier for the baby to drink.

What is DHA and why is DHA important for my baby?

DHA and ALA are Omega-3- acids which can be found in fish oil, egg oil and krill oil. Breastmilk commonly contains DHA as well and thus, is important for the baby. DHA that are found in infant formula come from Docosahexaenoic single cell oil, which differs from the DHA that can be found in breast milk. Both forms of DHA in baby formula and in breast milk contain essential fatty acids and are important for brain health and a good immune system.

Can I prepare the fresh milk bottle for the night earlier in the evening?
In general, we recommend all baby formula meals should by prepared freshly. A lot of parents have made the experience, that the time it takes to prepare a fresh meal and let it cool down is too long once the baby wakened during the night. Since you surely want to calm down your infant down as soon as possible and since you don’t want the baby to cry for a long time, you can prepare the night time bottle before going to bed. Like this, the bottle only has to be heated to drinking temperature. After preparing the baby formula, the bottle should always be stored in the refrigerator. We recommend to heat up the formula not more than once.
What do I have to consider when my baby gets the first teeth?

Healthy infant teeth are an important element for healthy teeth later in life. That is why it is advisable for parents to take care of the necessary oral hygiene from the very beginning. When the infant becomes its first tooth, you can remove the plaque with a cotton wool bud to clean the teeth. A wholesome diet also is very important foe the health of teeth.  Normally, your baby does not need additional food during breastfeeding. Continue to either breastfeed your baby or to give it formula, unsweetened herbal tea or water as soon as you start weaning. Avoid fruit juices because their acids are aggressive to the tooth enamel.

Try to never let your infant suckle on the bottle for long periods of time- that can have bad consequences for your baby’s teeth.

Why does baby formula milk have to be diluted with water 1:1?

If you compare cow or goat milk to breastmilk, you will find a big difference in the quantity of protein, carbohydrates and minerals contained. The exceeding amount has to be excreted via the baby’s kidneys which are not fully developed yet. Excessive strains on the infant’s kidneys have to be avoided.

That is the reason why baby formula milk has to be adapted to the baby’s physiological conditions as far as possible by diluting the milk with water in a ratio 1:1 for the first six months.

2. Questions about breastfeeding and baby formula

What can I do if I don't have enough milk?

You can first try to increase your own milk production.
For that purpose you can drink Nursing Tea or tea blends made of fennel, aniseed, caraway and nettles. Also, you can massage a lactation promoting oil into the breasts or try to  breastfeed your child more frequently.

Another option is to rethink your diet and eating habits.
During the breastfeeding period, mothers should eat food that promotes milk production, while they should avoid food that reduces milk production.

After having considered the above mentioned facts and if supplementary feeding is still necessary, Baby formula can be used. Our baby formula Pre or 1 contains lactose and other complex carbohydrates like maltodextrin.

Food that mothers should avoid during breastfeeding period:
  • coffee, black tea, cacao, alcohol
  • beverages containing a lot of carbonic acid
  • rye
  • cabbage vegetable (except for broccoli and cauliflower)
  • citrus fruit and sour berries
  • anything sour like sour juices, vinegar or sour preserves
  • food that might by radioactively contaminated like wild berries and mushrooms
Food promoting milk production during breastfeeding period:
  • herbal tea (aniseed, fennel, caraway), milk production tea
  • still mineral water
  • natural sweeteners like honey, apple juice, malt extract or dry fruit
  • carrot- or sloe juice
  • milk and dairy products e.g. yoghurt, whipping cream, sour milk
  • almonds, almond milk or almond butter
  • oat and barley gruel, porridge or muesli
  • raw vegetable and fruit that don’t cause flatulence
How do I find out the drinking quantities of my baby?

You are wondering if your baby gets enough milk?

Then you should find out the effective drinking quantities of your baby first.

It is important to note the amount of milk over one entire day. In order to do that, just weigh the baby before and after drinking. The difference is the effective drinking quantity and should be discussed with a midwife or a doctor if need be.

3. Questions about ordering & shipping

What payment methods do you accept?
Depending on the location of your order we accepts PayPal, Amazon Pay, Apple Pay, Visa-, MasterCard, American Express and many other credit cards.
I have placed an order. What happens now?

You will receive a confirmation E- Mail to your order immediately. If there is any problem, reply to this E- Mail and our costumer service will help you as soon as possible.

In case you didn’t receive the confirmation E- Mail, please check your Spam file. Usually, your order is being shipped at the same day of your order or the following workday. Once your order is shipped, you receive an E- Mail with the tracking number.

When do I get tracking information about my order?

Once your order is done and ready to be shipped, we send you an E- Mail with the tracking link. Please note: the tracking link might not work immediately because the carrier has to check them in first.

Why are my tracking information not being updated?

Sometimes the tracking information are not being updated immediately, especially with climate-neutral deliveries. But you can be sure that your order is on the way. Sometimes, updates are not available as long as the package is situated between the country of origin and the country of destination. An update to your tracking information will be available as soon as your order has reached your country.

In case your tracking status has not updated for two weeks, please contact us and we will assist you immediately.

When do I receive my order?

We know it is important to you that you receive your order in time because hungry babies cannot wait. That’s why we give our very best to ensure the shortest delivery times possible.

The delivery time depends on the shipping method that was chosen when the order was placed.

EXPRESS (3-6 Tage)
Reliable priority delivery for a significantly faster shipping of your order.

STANDARD (7-14 Tage)
A cost- effective shipping method with longer delivery time.

Do I have to pay taxes to orders outside of the EU?

It is very unlikely that additional fees or custom duties are charged.

But, custom regulations differ from country to country. Orders shipped to outside of the EU could be charged additional levies, custom duties or import charges. The hereby resulting costs are the expense of the customer.

My order is late or lost. What can I do?

In the rare event of your package being late or lost, we will contact the carrier to investigate the remains of your order. This can take up to 20 days until the investigation is closed. As soon as we receive the confirmation of the damage or the statement about it, we will refund the order and, if you wish, send you a new one.

My package was damages. What can I do?

We are really sorry! We guarantee, that your order has left our storage in perfect condition. Sometimes it happens, that a package is damaged during the shipping.

In case you receive a strongly damaged package, please report to the carrier and take pictures of the damage. If not, the carrier will refuse compensation. Please don’t hesitate to contact us to announce a damage.

We will take care of it as soon as possible.

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